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Sol Y Vida Medical Center (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, use our services, or communicate with us, including through SMS/text messaging.

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1. Information We Collect

We may collect:

• Personal Information: Name, address, phone number, email, date of birth, and health-related information you provide for scheduling, treatment, or communication.

• Communication Data: Records of calls, emails, and SMS/text messages you send or receive.

• Website Usage Data: Non-identifying information such as IP address, browser type, and site usage statistics.

 

2. How We Use Your Information

We use the information collected to:

• Schedule and confirm appointments.

• Send reminders, updates, and important health-related notifications.

• Respond to your inquiries and provide patient support.

• Comply with legal and regulatory healthcare requirements.

 

3. SMS/Text Messaging (10DLC Compliance)

By providing your mobile phone number, you consent to receive SMS/text messages from Sol Y Vida Medical Center related to your care and appointments.

• Message Frequency: Message frequency may vary depending on your appointments and care needs.

• Opt-Out: You may opt out at any time by replying STOP. You may also contact us directly to request removal from our text messaging list.

• Help: For assistance, reply HELP or contact us at [insert phone/email].

• Carrier Disclaimer: Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

We do not sell or share your mobile number with third parties for their own marketing purposes.

 

4. How We Share Your Information

We may share information with:

• Authorized service providers assisting with appointment scheduling, reminders, or patient communication.

• Insurance providers, healthcare partners, or regulatory agencies when legally required.

We do not sell your personal information.

 

5. Data Security

We use administrative, technical, and physical safeguards to protect your personal information. While we take steps to secure your data, no method of transmission or storage is 100% secure.

 

6. Your Rights

You may request access, updates, or deletion of your personal information as permitted by law. For SMS/text messages, you may opt out at any time as described above.

 

7. HIPAA Notice

If you are a patient, certain health information may also be protected by the Health Insurance Portability and Accountability Act (HIPAA). Please see our separate HIPAA Notice of Privacy Practices for more information.

 

8. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted here with the “Effective Date” shown above.

 

9. Contact Us

For questions about this Privacy Policy or your information, please contact us:

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Sol Y Vida Medical Center
Phone: 305-603-9933
Email: info@solyvidamedicalcenter.com
Address: 12765 SW 42nd St, Miami, FL 33175